logo

Refund Policy

Last updated: [Date]

30-Day Money-Back Guarantee

We stand behind our product and want you to be completely satisfied with your Mainline subscription. If you're not happy with your purchase, we offer a full refund within 30 days of your initial payment.

Eligibility for Refunds

To be eligible for a refund, you must:

  • Request a refund within 30 days of your initial payment
  • Provide a valid reason for the refund request
  • Have made a good faith effort to use the service
  • Contact our support team through the proper channels

What's Covered

Our refund policy covers:

  • Pro Plan subscriptions - Full refund within 30 days
  • Enterprise Plan subscriptions - Full refund within 30 days
  • Initial payments only - Subsequent renewal payments are not covered under this policy

What's Not Covered

The following are not eligible for refunds:

  • Free plan usage (no payment required)
  • Refund requests made after 30 days
  • Accounts that have violated our Terms of Service
  • Subscription renewals (unless there was a billing error)

How to Request a Refund

To request a refund, please:

  1. Contact our support team at [email protected]

  2. Include the following information:

    • Your account email address
    • Order/transaction ID
    • Reason for refund request
    • Any relevant details about your experience

  3. Response time: We'll respond to your refund request within 2-3 business days

  4. Processing time: Approved refunds are processed within 5-7 business days

Refund Process

Once your refund request is approved:

  1. Payment reversal - Your original payment method will be credited
  2. Account access - Your subscription benefits will end immediately
  3. Data retention - Your account data will be retained for 30 days in case you want to resubscribe

Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Pro-rated refunds for annual subscribers who cancel mid-term
  • Service credit for significant downtime or service interruptions
  • Account credits for billing errors or technical issues

Billing Disputes

If you notice an unexpected charge:

  1. Check your subscription status in your account settings
  2. Review your billing history for recent changes
  3. Contact support immediately if you believe there's an error
  4. Dispute timeframe - Report billing issues within 60 days of the charge

Contact Us

For refund requests or billing questions, please contact:

Email: [email protected]
Support: [email protected]
Response Time: 2-3 business days

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of Mainline after changes constitutes acceptance of the new policy.